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Refund policy

At LADYBARE, we want you to feel confident and comfortable with every purchase. If something isn't right with your order, we're here to help.

This Return & Refund Policy explains when returns, exchanges, refunds, and replacements are available for purchases made through ladybare.com.

By placing an order with LADYBARE, you acknowledge and agree to the terms outlined below.

1. RETURN WINDOW

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the item must:

  • Be returned within 30 days of delivery.
  • Be completely unworn, unused, and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Include the original packaging where applicable.
  • Have any original hygiene seals or protective liners completely intact.
  • Not show any signs of makeup, perfume, deodorant, body oils, stains, hair, washing, or other wear.
  • Be in a condition that allows us to resell the item as new.

For health, hygiene, and safety reasons, we cannot accept returns of intimate products that have been worn, washed, used, or otherwise handled in a manner that makes them unsuitable for resale.

2. HYGIENE-SENSITIVE ITEMS

Because LADYBARE specializes in lingerie, intimate apparel, swimwear, and related products, certain products are subject to additional hygiene requirements.

The following items are not eligible for return once worn, used, washed, or if the hygiene seal/protective liner has been removed or damaged:

  • Panties
  • Thongs
  • G-strings
  • Crotchless lingerie
  • Bodysuits
  • Teddies
  • Lingerie sets
  • Babydolls
  • Chemises
  • Hosiery
  • Stockings
  • Swimwear
  • Nipple covers
  • Other intimate or hygiene-sensitive products

If an eligible item is returned with evidence of wear, use, washing, staining, odor, makeup, perfume, body oils, or a removed/damaged hygiene seal, the return may be rejected.

Please try on lingerie and swimwear over your own underwear and do not remove hygiene liners or tags until you are certain you wish to keep the item.

3. PERSONALIZED & CUSTOM PRODUCTS

Personalized, customized, monogrammed, embroidered, or made-to-order products are final sale and are not eligible for return, refund, or exchange due to a change of mind.

This includes products customized with:

  • Names
  • Initials
  • Custom text
  • Custom embroidery
  • Custom measurements
  • Customer-selected personalization
  • Other customization requested by the customer

However, if a personalized item arrives damaged, defective, incorrectly personalized due to an error on our part, or materially different from what was ordered, please contact us and we will work with you to provide an appropriate resolution.

4. SALE & CLEARANCE ITEMS

Items marked Final Sale, Clearance, or otherwise identified as non-returnable at the time of purchase are not eligible for return or refund due to change of mind.

If a Final Sale or Clearance item arrives damaged, defective, or materially different from the item ordered, please contact us as soon as possible so we can review the issue.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We carefully inspect orders before shipment, but mistakes can occasionally happen.

If you receive:

  • A damaged item
  • A defective item
  • The wrong product
  • The wrong size due to our fulfillment error
  • A missing item
  • An item materially different from what you ordered

please contact us within 7 days of delivery.

Email:

support@ladybare.com

Please include:

  1. Your order number
  2. Your full name
  3. A description of the issue
  4. Clear photos of the item
  5. Photos of the packaging/shipping label when relevant

For damaged, defective, or incorrectly fulfilled orders, LADYBARE may provide a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

If the issue is confirmed to be our error, we will provide instructions for the return and, where applicable, cover the reasonable return shipping cost.

6. CHANGE-OF-MIND RETURNS

If you simply change your mind, order the wrong style, or no longer want an eligible item, you may request a return within 30 days of delivery, provided the product meets all return conditions in this policy.

For change-of-mind returns:

  • The customer is responsible for the cost of return shipping.
  • Original shipping charges are generally non-refundable.
  • The item must meet all hygiene and condition requirements.
  • The item must be returned using the instructions provided by LADYBARE.
  • We recommend using a trackable shipping service.

LADYBARE is not responsible for return packages that are lost or damaged while being shipped back to us unless the return shipping was arranged and paid for by LADYBARE.

7. HOW TO REQUEST A RETURN

To start a return, email:

support@ladybare.com

Please include:

Subject: Return Request — Order #[Your Order Number]

And provide:

  • Order number
  • Full name
  • Email address used for the order
  • Product(s) you wish to return
  • Reason for the return
  • Photos if requested

Please do not send a return package before receiving return instructions from LADYBARE.

Unauthorized returns may be delayed or may not be accepted.

8. RETURN SHIPPING

For eligible change-of-mind returns, the customer is responsible for return shipping costs.

For items that are:

  • Incorrectly shipped
  • Defective
  • Damaged upon arrival
  • Incorrectly personalized due to an error by LADYBARE

we will review the situation and, where applicable, provide return shipping instructions at our expense.

Original outbound shipping charges are generally non-refundable unless the return is the result of an error by LADYBARE or the refund is otherwise required by applicable law.

9. RETURN ADDRESS

Approved returns should be sent only after receiving return authorization from LADYBARE.

LADYBARE
3605 Roundwood Forest Dr
Antioch, TN 37013
United States

Important: Please do not send returns to this address until our support team confirms that the address is appropriate for your specific return.

If LADYBARE provides a different return address or return label for your order, you must use the address or label provided in your return instructions.

10. RETURN INSPECTION

Once your returned package is received, our team will inspect the item to confirm that it meets the requirements of this policy.

Inspection may include checking:

  • Product condition
  • Tags
  • Original packaging
  • Hygiene seals
  • Signs of wear
  • Stains or odors
  • Washing
  • Damage
  • Missing components

If the item does not meet our return requirements, we may reject the return and return the item to you.

In such cases, the customer may be responsible for the cost of shipping the rejected item back.

11. REFUNDS

Once your return has been received and approved, we will initiate your refund to the original payment method used for the purchase.

After LADYBARE processes the refund, your bank or payment provider may require additional time to make the funds available in your account.

Please allow approximately 5–10 business days after the refund is issued for the funds to appear, depending on your payment provider.

LADYBARE does not control the processing time of banks, credit card companies, or other payment providers.

12. PARTIAL REFUNDS

In certain situations, a partial refund may be issued.

This may apply when:

  • Only part of an order is returned.
  • A qualifying discount was applied to the order.
  • A promotional offer affects the refund amount.
  • Only certain items in a bundle are returned, where permitted.
  • Shipping or other non-refundable charges apply.

The amount refunded will reflect the applicable terms of the original purchase.

13. DISCOUNT CODES & PROMOTIONS

If a discount code, promotional offer, bundle discount, or other promotion was applied to an order, the refund amount may be adjusted to account for the discount received.

Returning part of a promotional order may affect eligibility for the original promotion.

Any free gift included with a purchase may also need to be returned if the return causes the order to no longer qualify for the promotion.

14. EXCHANGES

We may offer exchanges for eligible products depending on availability.

Because certain LADYBARE products are intimate or hygiene-sensitive, an exchange is only available when the product meets all applicable return requirements.

If the requested replacement size, color, or product is unavailable, we may offer:

  • A refund
  • Store credit
  • An alternative replacement

as appropriate.

Personalized or customized products are not eligible for exchange unless the item is defective or there was an error by LADYBARE.

15. INTERNATIONAL RETURNS

LADYBARE ships internationally, and customers outside the United States may be responsible for additional costs associated with returning an order.

For international change-of-mind returns:

  • The customer is responsible for return shipping.
  • Customs duties, import taxes, brokerage fees, and other international charges are generally non-refundable.
  • The customer is responsible for complying with applicable return-shipping and customs requirements.
  • We recommend using a trackable shipping service.

If an international order is returned because the customer refused delivery, failed to collect the package, provided an incorrect address, or otherwise caused the shipment to be returned, any refund may be reduced by applicable shipping, customs, duties, taxes, or other costs incurred by LADYBARE, to the extent permitted by applicable law.

16. REFUSED OR UNDELIVERABLE PACKAGES

If an order is returned to LADYBARE because:

  • The customer refused delivery
  • The customer failed to collect the package
  • The customer provided an incorrect or incomplete shipping address
  • The carrier was unable to deliver after the applicable delivery attempts

the order will be treated as an undeliverable return.

Any refund will be processed only after the package has been received and inspected.

Original shipping charges and costs incurred by LADYBARE in connection with the returned shipment may be deducted from the refund where permitted by applicable law.

17. LOST RETURN PACKAGES

Customers are responsible for safely shipping approved change-of-mind returns back to LADYBARE.

We strongly recommend using:

  • A tracked shipping service
  • Appropriate packaging
  • Shipping insurance for higher-value returns

LADYBARE cannot issue a refund for a return that we have not received unless the applicable carrier or circumstances establish that the package was delivered to us or otherwise qualify for a resolution.

18. RETURN ABUSE

LADYBARE reserves the right, to the extent permitted by applicable law, to limit or refuse returns where there is evidence of:

  • Repeated return abuse
  • Fraudulent activity
  • Excessive or unreasonable return patterns
  • Products being worn or used before return
  • False claims regarding damaged or defective merchandise
  • Attempts to return products that were not purchased from LADYBARE

This does not affect any rights a customer may have under applicable consumer protection laws.

19. NON-RETURNABLE ITEMS — QUICK SUMMARY

For convenience, the following are generally not eligible for change-of-mind returns:

  • Personalized/customized products
  • Final Sale products
  • Clearance products marked non-returnable
  • Used or worn intimate apparel
  • Washed products
  • Products with removed or damaged hygiene seals
  • Products with stains, odors, makeup, perfume, or body oils
  • Products returned without required tags
  • Certain hygiene-sensitive accessories once opened or used

This list does not limit any mandatory rights that may apply under applicable law.

20. CONSUMER RIGHTS

This Return & Refund Policy is intended to provide clear and reasonable return procedures while respecting applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived under the laws applicable to your purchase.

Where applicable law provides a customer with rights that are more favorable than the terms stated in this policy, those legal rights will apply.

For international customers, consumer rights may vary depending on the country or jurisdiction where the customer resides.

21. CONTACT US

If you have questions about a return, refund, exchange, damaged order, or any other issue with your purchase, please contact us.

LADYBARE
Email: support@ladybare.com
Phone: +1 (929) 563-4159
Address:
3605 Roundwood Forest Dr
Antioch, TN 37013
United States

Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM US Central Time

We aim to respond to customer inquiries within 1–2 business days.