Shipping policy
At LADYBARE, we are committed to getting your order to you safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from ladybare.com.
By placing an order with LADYBARE, you acknowledge and agree to the terms described below.
1. ORDER PROCESSING
Orders are processed after payment has been successfully received and the order information has been verified.
Processing time may vary depending on:
- Product availability
- Order volume
- Product type
- Personalization or customization
- Holidays and promotional periods
- Other operational circumstances
Orders containing personalized or customized products may require additional processing time.
Estimated processing times, when applicable, will be displayed on the Website, product page, or during checkout.
Please note that order processing time is separate from shipping and transit time.
2. SHIPPING OPTIONS
Available shipping methods and estimated delivery times will be displayed during checkout based on your shipping destination and the options available for your order.
Shipping options may vary depending on:
- Destination country
- Shipping address
- Product availability
- Package size or weight
- Carrier availability
- Other logistical factors
The shipping method selected at checkout determines the applicable shipping charge and estimated transit time.
3. SHIPPING RATES
Shipping charges are calculated and displayed during checkout based on the applicable destination and available shipping method.
Shipping costs may vary depending on:
- Destination
- Shipping method
- Order size
- Package weight
- Promotional offers
- Other applicable shipping factors
If LADYBARE offers free shipping promotions or shipping discounts, the applicable terms will be displayed at the time of the promotion.
4. ESTIMATED DELIVERY TIMES
Delivery estimates shown on our Website or during checkout are estimates and are not guaranteed unless expressly stated otherwise.
Delivery time generally depends on:
Order Processing + Carrier Transit Time + Customs Processing (for international orders)
Delays may occur due to circumstances outside LADYBARE's reasonable control, including:
- Carrier delays
- Severe weather
- Holidays
- Customs inspections
- Customs clearance
- Incorrect addresses
- Transportation disruptions
- High shipping volumes
- Government restrictions
- Other unforeseen circumstances
A delay does not automatically qualify an order for a refund or cancellation.
5. SHIPPING DESTINATIONS
LADYBARE is based in the United States and may offer shipping to customers in the United States and other countries.
Available destinations may change based on carrier availability, legal requirements, customs restrictions, or other operational considerations.
If your country or location is not available during checkout, we may not currently be able to ship to that destination.
6. INTERNATIONAL SHIPPING
We welcome customers from around the world where shipping is available.
International orders may be subject to additional requirements and charges imposed by the destination country.
These may include:
- Import duties
- Customs duties
- VAT
- GST
- Brokerage fees
- Customs processing fees
- Other taxes or government charges
Unless specifically stated otherwise at checkout, these charges are generally not included in the product price or shipping charge and may be the responsibility of the customer.
LADYBARE does not control the amount of customs duties or taxes charged by your country's authorities.
7. CUSTOMS AND IMPORT FEES
International shipments may be inspected or held by customs authorities.
Customs processing can cause additional delivery delays.
The customer is responsible for complying with applicable import laws and requirements in their destination country.
LADYBARE is not responsible for:
- Customs delays
- Customs inspections
- Import restrictions
- Duties or taxes imposed by the destination country
- Brokerage or clearance charges
- Packages held or rejected by customs because of local requirements
If a package is refused or returned because the recipient does not pay applicable customs charges, any refund will be handled according to our Return & Refund Policy and applicable law.
8. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
- Full name
- Street address
- Apartment/unit number
- City
- State/province
- Postal/ZIP code
- Country
- Phone number, where required
LADYBARE is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
9. ORDER TRACKING
When tracking information is available, customers may receive a shipping confirmation containing the applicable tracking information.
Tracking information may take some time to become active after the package has been handed to the carrier.
Once a package has been shipped, tracking updates are generally provided by the applicable carrier.
For the most accurate delivery information, customers should refer to the tracking information provided with their shipment.
10. LOST, STOLEN, OR DELIVERED PACKAGES
Once a carrier confirms that a package has been delivered to the address provided at checkout, LADYBARE may not be responsible for packages that are subsequently lost or stolen.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around the delivery location.
- Checking with household members, neighbors, or building management.
- Contacting the applicable carrier.
- Contacting LADYBARE if additional assistance is needed.
We may work with the carrier to investigate delivery issues where appropriate.
However, we cannot guarantee replacement or refund for packages confirmed as delivered.
11. PACKAGES DELAYED IN TRANSIT
If tracking shows that a package is delayed, please allow the carrier reasonable time to complete delivery.
Shipping delays may occur due to circumstances beyond our control.
If a package appears to be significantly delayed or has stopped receiving tracking updates, please contact us at:
We will review the available shipping information and, where appropriate, assist with contacting the carrier or investigating the shipment.
12. RETURNED OR UNDELIVERABLE PACKAGES
A package may be returned to LADYBARE because of:
- Incorrect address
- Incomplete address
- Refused delivery
- Recipient unavailable
- Failure to pay applicable customs charges
- Delivery restrictions
- Other carrier or customs issues
If a package is returned to us, please contact support@ladybare.com.
Any refund or reshipment will be handled on a case-by-case basis and in accordance with our Return & Refund Policy.
Additional shipping charges may apply if a package needs to be reshipped because of an incorrect address or other issue caused by the customer.
13. MULTIPLE-PRODUCT ORDERS
If an order contains multiple products, items may occasionally be shipped separately depending on inventory, fulfillment, or operational requirements.
If your order is shipped in multiple packages, you may receive separate tracking information.
You will not necessarily receive every item in your order at the same time.
14. PRE-ORDERS AND OUT-OF-STOCK PRODUCTS
If LADYBARE offers pre-order products or products with a future availability date, the expected shipping timeframe will be communicated on the applicable product page or during checkout where possible.
Orders containing pre-order items may ship according to the stated pre-order timeframe.
If an order contains both available and pre-order items, we may ship the items separately depending on fulfillment arrangements.
15. PERSONALIZED AND CUSTOMIZED ORDERS
Personalized and customized products may require additional processing time.
The applicable processing timeframe, when available, may be displayed on the product page or during checkout.
Once a personalized order has entered production, changes or cancellations may not be possible.
Customers are responsible for reviewing personalization details carefully before submitting their order.
16. SHIPPING DAMAGE
If your package arrives visibly damaged, please take photographs of the package and the products before disposing of any packaging.
Contact us as soon as possible at:
Please provide:
- Order number
- Customer name
- Description of the damage
- Photos of the damaged product
- Photos of the shipping package
- Photos of the shipping label, if available
We will review the situation and determine the appropriate resolution.
17. WRONG OR MISSING ITEMS
If you receive an incorrect item or believe an item is missing from your order, contact us at:
Please include your:
- Order number
- Name
- Description of the issue
- Clear photographs, where applicable
We will review the order and provide an appropriate resolution where the issue is confirmed.
18. SHIPPING RESTRICTIONS
Certain products may be unavailable for shipment to certain countries or locations due to:
- Local laws
- Import regulations
- Carrier restrictions
- Customs requirements
- Product-specific restrictions
- Other logistical limitations
If we are unable to ship an item to your destination after an order has been placed, we will contact you regarding the available options.
19. SHIPPING DURING HOLIDAYS AND PROMOTIONS
During major holidays, product launches, sales, promotional events, or periods of unusually high order volume, processing and delivery times may be longer than normal.
We recommend placing orders in advance if you need your items by a specific date.
Unless a guaranteed delivery date is expressly provided, LADYBARE cannot guarantee delivery by a particular date.
20. DELIVERY ESTIMATES ARE NOT GUARANTEES
Any delivery timeframe displayed on our Website, at checkout, or in an order confirmation should be considered an estimate unless explicitly identified as a guaranteed delivery service.
Carrier delays, customs delays, weather conditions, and other circumstances may affect delivery.
LADYBARE is not responsible for delays caused by circumstances outside our reasonable control.
21. SHIPPING REFUNDS
Shipping charges are generally non-refundable for change-of-mind returns or other customer-initiated returns, except where required by applicable law or expressly stated otherwise.
If an order is incorrect, defective, damaged, or otherwise affected by an error attributable to LADYBARE, we may provide an appropriate shipping-related resolution in accordance with our Return & Refund Policy.
22. CANCELLATION AFTER SHIPMENT
Once an order has been shipped, cancellation may no longer be possible.
If you no longer want an order after shipment, you may need to receive the package and follow the applicable return procedure.
Return eligibility is governed by our Return & Refund Policy.
23. FRAUD PREVENTION AND ORDER VERIFICATION
For security purposes, LADYBARE may review orders for potential fraud or unauthorized activity.
We may request additional information or verification before processing certain orders.
If an order cannot be reasonably verified, we reserve the right to cancel the order and issue an applicable refund.
24. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping procedures, carriers, destinations, services, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage customers to review this policy periodically.
25. CONTACT US
If you have questions about shipping or your order, please contact us:
LADYBARE
Email: support@ladybare.com
Phone: +1 (929) 563-4159
Address: 3605 Roundwood Forest Dr, Antioch, TN 37013, United States
For order-related questions, please include your order number so we can assist you more efficiently.
